Quick summary
- We collect information from two types of users: Homeowners (who submit service requests) and Contractors (businesses that receive leads).
- Homeowner information is shared only with the single matched Contractor — it is never resold or shared with competing contractors.
- We do not sell your personal information for money. We do share limited technical data with advertising platforms (Google, Meta) to measure and optimize our ads — which some state privacy laws may treat as “sharing.”
- We maintain TCPA consent records for every homeowner for a minimum of four years.
- Calls bridged through our platform may be recorded for quality assurance and compliance purposes.
1. Who We Are
Axul Leads is a pay-per-lead home-service platform operated by Axul Solutions LLC, a limited liability company organized under the laws of Wyoming, United States. Our platform is currently serving the Atlanta, Georgia metropolitan area.
Axul Solutions LLC30 N Gould St, STE R, Sheridan, WY 82801, USA
admin@axulsolutions.com
leads.axulsolutions.com
2. Who This Policy Covers
This Privacy Policy applies to three groups of people:
- Homeowners — consumers who submit a service request through a Axul Leads advertisement or landing page, providing their contact information and project details so we can connect them with a local contractor.
- Contractors — licensed home-service businesses or sole proprietors who register with Axul Leads to receive and accept exclusive leads.
- Site visitors — anyone who visits leads.axulsolutions.com without submitting a request or registering.
3. Information We Collect
From Homeowners
- Full name and phone number.
- Service type and project description (e.g., “roof replacement,” “HVAC repair”).
- Service address or ZIP code used to match you with a local contractor.
- Consent record: the exact consent language presented to you, the timestamp of your submission, and your IP address at the time of submission.
- Call metadata: whether you answered the bridged call, call duration, and whether the call was recorded.
From Contractors
- Business name, contact name, email address, and phone number.
- Trade category (or categories) and geographic service area.
- Payment and billing information processed via our third-party payment processor (we do not store full card numbers).
- Service preferences agreed during onboarding: calling hours, lead volume, and notification preferences.
- Lead history: which leads were delivered, answered, missed, or disputed.
Automatically Collected Data
- IP address, browser type, operating system, and device information.
- Pages visited, time spent, and referring URL (used to understand how users navigate to and through the site).
- Advertising attribution data (e.g., which ad or keyword drove a homeowner’s request), collected through pixels and tracking tags from platforms such as Google and Meta.
4. How We Use Information
For Homeowners:
- To match your service request with a qualified local contractor and deliver your information to them via a bridged phone call.
- To send an SMS with your lead details if the initial call and retries are unanswered.
- To maintain consent records as required by the TCPA and applicable state law.
- To verify and de-duplicate your request before delivery to a contractor.
For Contractors:
- To manage your account and deliver leads to your phone.
- To process payments and generate invoices.
- To provide performance reporting (leads received, answered, missed).
- To communicate account updates, policy changes, and support.
For All Users:
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our Terms.
- To improve the platform, optimize ad targeting, and measure campaign effectiveness.
5. TCPA Consent & Telephone Communications
Before submitting a service request, each homeowner is presented with explicit consent language that clearly discloses: (a) that they will be contacted by Axul Leads and a matched contractor via automated or live telephone calls and text messages; (b) that consent is not required as a condition of purchasing any goods or services; and (c) that they may revoke consent at any time.
We record the consent text, submission timestamp, and IP address for each homeowner and retain these records for a minimum of four (4) years in compliance with TCPA best practices.
Homeowners may revoke consent at any time by contacting us at admin@axulsolutions.com. Upon receiving a revocation request, we will add the homeowner’s number to our internal do-not-contact list within a reasonable time and will not bridge any further calls to that number.
6. Call Recording
Calls bridged through the Axul Leads platform may be recorded. By submitting a service request (for homeowners) or accepting a bridged call (for contractors), you acknowledge and consent to the recording of that call. Recordings are used for quality assurance, compliance verification, and dispute resolution. Recordings are retained for up to twelve (12) months.
Because bridged calls may connect parties located in different states, we provide notice of recording to comply with applicable one-party, two-party, and all-party consent laws — either through the consent disclosure at request submission or via an audio announcement at the start of the bridged call.
8. Data Retention
| Data type | Retention period |
|---|---|
| TCPA consent records | Minimum 4 years |
| Lead records (homeowner data) | 2 years |
| Call recordings | 12 months |
| Contractor account data | Duration of account + 3 years |
| Billing & payment records | 7 years (tax/accounting) |
| Server & access logs | 90 days |
We may retain information longer if required by law or necessary to resolve an open dispute or legal proceeding.
9. Your Rights & Choices
Regardless of where you are located, you may contact us to:
- Revoke consent — Homeowners may revoke their TCPA consent at any time. We will add your number to our internal do-not-contact list and stop routing calls or texts to you.
- Access or correct — Request a copy of personal information we hold about you, or ask us to correct inaccurate information.
- Delete — Request deletion of your personal information, subject to our obligation to retain TCPA consent records, billing records, and other legally required data.
To exercise any of these rights, contact us at admin@axulsolutions.com. We may need to verify your identity before processing the request.
11. Security
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
The Axul Leads platform is intended for adults seeking home-service contractors or operating a home-service business. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us at admin@axulsolutions.com and we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. For material changes, we will provide notice via email (for registered Contractors) or a prominent notice on the site. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
For privacy inquiries, consent revocations, or data requests:
Axul Solutions LLCAttn: Privacy
30 N Gould St, STE R, Sheridan, WY 82801, USA
admin@axulsolutions.com
This Privacy Policy is written in plain language to explain our data practices clearly. It is not legal advice. If you need guidance specific to your situation, we recommend consulting qualified counsel.